Policies & Shipping

Thank you for loving my designs and supporting a sustainable, ethical and handmade practice. All pieces are made to order and will be made within a 3 - 4 week time frame. Any items in stock (so already made) will be clearly marked in the description. Need something made in a shorter turn around? Then send me an email and we can see if its possible. All expeditated orders will incur an extra $40 fee.

Product Availability

Each launch only has a limited amount of stock each time, as it's just me designing, developing and making in-house. If something is popular or highly requested to come back, I'll likely restock it again in the coming months.

Pieces may only come back once a year or less, so if you miss out, it could be a wait. I receive a lot of emails about selling designs that aren't currently in the shop, but unfortunately it's just not feasible anymore for me to keep every design in stock at once.

Your best bet for finding out when a piece comes back in stock is to be on our mailing list. I email about new releases and restocks, and you can't miss them! Social media can be unreliable, so email is best for not missing out.

Payment

Payments are processed using PayPal, Shopify Payments or Afterpay. At the checkout you will be directed to either enter your credit card details securely with Shopify payments, asked to log into your PayPal account, or checkout via Afterpay.

I also accept payment through Direct Debit from Australian customers.

Please e-mail me with your order request and I will send you an invoice with my bank details.

Shipping

Shipping is FREE for all orders over $200.00 being sent to an Australian address. For orders under $200, standard domestic shipping is $10 and express domestic shipping is $20.

Items will be shipped within 2-3 weeks of receipt of payment. If for some reason this cannot be done, I will contact you and let you know. All designs are handmade by me, from recycled raw materials - you are not getting factory-made or assembled jewellery.

If you would like to inquire about putting a rush on an order please send me an email.

All items are shipped with Australia Post. Items sent within Australia are posted using Standard Shipping. The expected delivery time frame is between 3 - 7 days. Items sent via Express Post can be expected within 1 - 2 days. An email will be sent to you confirming that your item has been sent and for all AUS customers a tracking number for your parcel.

For orders being sent outside of Australia, I use Economy Air shipping - no tracking. The expected delivery time frame will vary from country to country and is between 1 - 4 weeks. If your item does not turn up within the expected time frame, please contact me and I will do my best to rectify the situation. I cannot accept responsibility for any customs issues, costs, or refusals. If you are concerned about your country’s customs laws, please investigate before purchase. If a package comes back to me from customs in the original condition, I will of course refund your money.

Workshops Cancellations:

Should you no longer be able to attend your nominated workshop please let me know as soon as possible. Once payment is made a refund will not be possible. However you may transfer your attendance of an upcoming workshop to a friend or family at no extra cost or redeem your workshop as a gift voucher to use at a later date.

Returns

If for some reason you would like to return an item, please contact me as soon as possible detailing your reason for return and I will assess whether a refund, exchange or repair is applicable.

Packaging

All items are individually gift wrapped in my unique handmade recycled felt pouches or recycled cardboard gift boxes. The items are then shipped in a compositable bag :)

Ring Purchases

IMPORTANT NOTE: PLEASE ENSURE YOU GET YOUR SIZE CORRECT. Due to the fact that your ring is a custom design and made to your size, I cannot refund your purchase if you give me the wrong size or simply change your mind. This is in accordance with Australian Consumer Law. It is your responsibility to give us the correct size.

I charge $40 per ring (plus postage) for resizing and only on round rings. I cannot resize my octagon rings, cocktail rings or spinner rings. So, please make sure to take the time to work out your exact size. Most local jewellery shops will happily size your finger for you at no charge. If you’re still unsure on your size make an appointment with me and I will correctly size you free of charge.

For all the info you need to know on Ring Sizing – please visit my ring sizing page.

Brides & Grooms: please note – I reside in Australia. If you are in Australia, I require at least 4 weeks to design and create your custom bands. If you reside outside of Australia, please allow at least 8 weeks between your order and your wedding day. I CANNOT guarantee your ring/s will arrive in time if your order is made inside of this time frame.

Custom orders are welcome

I'd love to design something just for you. Just send though your ideas or sketches along with your material choice and budget .

Wholesale orders are welcome

Love to stock my designs or know someone who should? Send me an email me and I'll send through my wholesale catalogue.

Additional Information

Please note that variations of the original image or item may occur as all my pieces are hand crafted by me. If you are trying to match a specific colour, replicate a design, pattern or size or need any further clarification on an item, please contact me before ordering. Please also keep in mind that some of my pieces are designed to show off small imperfections and that these are a feature and are in no way a fault.

Privacy

Your name, delivery address, phone number and email are the only personal details I will have access to when making a transaction. These details are used only to process the shipping of your item to you and any correspondence needed to fulfil your order. If you decide to join one or more of my newsletters I promise to only send you information regarding new products, special events, markets / workshop dates, sales and relevant news. You can at any time opt to unsubscribe from my newsletters by following the newsletter prompts or sending me an email.

For our policies on The California Consumer Privacy Act (CCPA) please click here.

Copy Right

The photos on my website have been taken by Two Possums Photography, Taken By Design Photography, Christina Lowry Photography, my clients and me, and are under automatic copyright. Apart from fair dealing for the purposes of private study, research or review, as permitted under the Copyright Act, no part of any image may be reproduced by any process without written permission.